Happy New Year, 2023!

Shipping

Shipping

 

Shipping is calculated automatically.

All international shipping comes with tracking & insurance.

Order processing time: 1-3 business days.

United States

 

  • Estimated Delivery: approx 7 days from the shipping date. (During the holiday season, it may take longer)
  • We basically ship by EMS. (Japan Post has suspended the registered airmail=E-packet when pandemic started.)
  • But we may be able to ship your order by UPS which is cheaper than EMS, if we can use the specific size of the package (Length+width+Height= within 23"=60cm) If your order can be packed with this package, we will ship your order by UPS instead of EMS and  at least JPY1,100 (Approx.US$8 or so) wil be refunded. But there is no postage stamps if we ship by UPS. So we send you an email and ask if you would like us to ship by EMS with postage stamps or not. Because some customers collect postage stamps. If no reply within 24 hours, we simply ship by UPS without postage stamps.
  • If you do not receive your package within 12 days, please contact us through the contact form.
  • If the package is damaged and items are broken, please send us photos of the damaged package & items "immediately" after arrival. Without the proof, we cannot apply for insurance. You need to keep the damaged package and broken items until the insurance process is completed.
  • US customers do not have to pay import duty & tax unless the purchase amount reaches to US$800.-

UK & Canada

  • Estimated Delivery: 7 days from the shipping date.
  • We ship by EMS. (Registered airmail. (E-packet) is suspended.)
  • Signature is required. (Youe postal service may not ask you to sign for the pacakge during the pandemic.)
  • If you do not receive your package within 12 days, please contact us through the contact form.
  • If the package is damaged and items are broken, please send us photos of the damaged package.& items "immediately" after arrival. Without the proof, we cannot apply for insurance. You need to keep the damaged package and broken items until the insurance process is completed.

Other Countries

  • Estimated Delivery: 2-8 weeks from the shipping date.
  • We ship by the registered airmail. (E-packet)
  • Signature is required. (Youe postal service may not ask you to sign for the pacakge during the pandemic.)
  • If you do not receive your package within 4 weeks, please contact us through the contact form.
  • If the package is damaged and items are broken, please send us photos of the damaged package.& items "immediately" after arrival. Without the proof, we cannot apply for insurance. You need to keep the damaged package and broken items until the insurance process is completed.
  • If you prefer express service, please write your message at the checkout. We will be back with the extra cost.

Please note;

  • Shipping rates are subject to change without prior notice. 
  • Base currency in this shop is JPY, therefore prices and shipping are converted by the latest exchange rate automatically.
  • Please make sure to check the tracking. If the package is not claimed or rejected at the destination, it will be returned to the sender. We will refund you item cost minus 10% restocking charge. Items need to be in the original condition. Shipping will not be refunded.

Tax, VAT, GST, etc.

  • All EU customers need to pay VAT and handling charge at the destination.  It does not matter how much you buy. Always your postal service collects the VAT & handling charge. And if your order amunt is more than EUR150, you need to pay impoty duty, too.  
  • All UK customers need to pay VAT and handling charge at the destination. It does not matter how much you buy. Always your postal service collects the VAT (20%) & handling charge. (GBP8) . And if your order amunt is more than GBP135, you need to pay impoty duty, too.  
  • We do not have update information for import duty and tax for each country. Please check your imoport customs in your own country before placing order. Sweet Birdie Boutique does not collect any tax.